1. Who We Are

LETS Organisation ("we", "our", or "us") is dedicated to driving positive social change. We operate as a registered Non-Governmental Organisation (NGO) in Zambia (Registration No: RNGO 101/2108/2023) and a registered private company limited by guarantee in the United Kingdom (Company No: 14548312).

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our self-help resources, make donations, or interact with our services.

2. Information We Collect

We may collect and process the following types of information:

  • Contact Details: Name, email address, phone number, and mailing address when you fill out contact forms, subscribe to updates, or reach out via WhatsApp.

  • Donation & Payment Information: Details required to process donations or paid services (processed securely via third-party payment gateways; we do not store full credit card details).

  • Usage & Technical Data: Information about how you navigate our site, IP addresses, browser types, and device information gathered via cookies.

3. How We Use Your Information

We use your data to:

  • Provide support services, tools, and courses you request.

  • Process donations and send payment receipts.

  • Respond to inquiries and communicate updates regarding our initiatives and podcasts.

  • Maintain website security and improve overall site performance.

    LEAP RELATED-Employee Assistance & Corporate Support (LEAP): To deliver workplace wellbeing, corporate coaching, and confidential 1-1 or group sessions for client organisations. Employer partners receive aggregated/anonymised reporting where applicable, but individual employee session disclosures are never shared with employers without explicit consent.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Consent: When you explicitly opt-in to receive communications or accept non-essential cookies.

  • Legitimate Interests: To run our organisation effectively, respond to inquiries, and ensure security.

  • Legal Obligation: To comply with financial reporting and legal requirements in the UK and Zambia.

5. How We Share Your Data

We respect your privacy and will never sell your personal information. We only share data with trusted third-party service providers necessary to operate our website and services (such as Squarespace hosting, email services, and payment processors).

6. Cookies & Tracking

Our website uses essential cookies for site functionality and non-essential cookies for analytics and performance. You can manage or decline non-essential cookies at any time using our cookie consent banner.

7. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your personal data ("right to be forgotten").

  • Withdraw consent for marketing or cookies at any time.

8. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

  • WhatsApp / Phone: +44 7495338830

  • UK Company Number: 14548312

  • Zambia NGO Certificate: RNGO 101/2108/2023

Privacy Policy